Terms of Service

PentaFrame OÜ. Registry code: 17177435. VAT number: EE102867248. Registered office: Harju maakond, Tallinn, Tööstuse tn 48, 10416, Estonia. Email: info@pentaframe.it. Website: www.pentaframe.it.

"PentaFrame", "Company", "we", "us" or "our" means PentaFrame OÜ.

"Client", "you" or "your" means any individual, company, organization or legal entity that accesses the website, contacts PentaFrame, requests a proposal, purchases services or enters into a project with PentaFrame.

"Website" means www.pentaframe.it and any related pages, content, materials or online resources controlled by PentaFrame.

"Services" means any professional, technical, software, AI, automation, cybersecurity, consulting, web development, integration, design, deployment, maintenance or support service provided by PentaFrame.

"Deliverables" means any software, website, application, platform, document, code, design, configuration, report, automation, AI workflow, integration, technical asset or other work product created specifically for a client under an agreed project.

"Proposal" means a quotation, commercial offer, statement of work, estimate, project document, email confirmation or written description of scope, pricing, timeline and deliverables.

"Third-Party Services" means external software, platforms, APIs, cloud services, hosting providers, analytics systems, payment processors, AI providers, plugins, libraries, frameworks or other services not owned or controlled by PentaFrame.

These Terms govern access to and use of the Website and the professional services offered by PentaFrame OÜ.

By accessing the Website, contacting us, requesting a quotation, accepting a proposal, entering into a project, using our services or otherwise engaging with PentaFrame, you agree to these Terms, unless a separate written agreement signed or accepted by the parties provides otherwise.

If you do not agree with these Terms, you must not use the Website or Services.

In the event of conflict between these Terms and a specific written agreement signed or expressly accepted by both parties, the specific written agreement shall prevail for that project.

PentaFrame provides professional digital and technology services, including but not limited to:

• Software, web, mobile and responsive application development.
• Business platforms, backend systems, databases, frontend implementation and UI development.
• AI systems, document intelligence, retrieval-augmented generation, semantic search and internal knowledge systems.
• Workflow automation, business process optimization and systems integration.
• Cybersecurity consulting, privacy-oriented technical configurations and digital transformation services.
• Cloud, hosting, deployment, infrastructure support and custom digital products designed around business operations.

The exact scope, deliverables, exclusions, assumptions, price, payment terms, timeline and responsibilities for each project are defined in the applicable Proposal or written agreement.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website in a way that violates applicable law.
• Attempt to gain unauthorized access to the Website, servers, systems or data.
• Interfere with the security, availability, functionality or performance of the Website.
• Upload, transmit or introduce malware, viruses, harmful code or unauthorized scripts.
• Scrape, copy, reproduce or misuse website content without authorization.
• Use the Website to send spam, fraudulent requests or unlawful communications.
• Impersonate another person or misrepresent your identity.
• Attempt to reverse engineer, attack, disrupt or compromise any part of the Website or related systems.

We reserve the right to restrict or block access to the Website if we reasonably suspect misuse, abuse, unlawful activity, security threats or violation of these Terms.

Accessing the Website, reading content, submitting a form or contacting PentaFrame does not automatically create a client relationship, contract, partnership, joint venture, employment relationship or obligation to provide services.

A client relationship begins only when PentaFrame accepts the project in writing, issues or confirms a Proposal, and the required acceptance, payment or contractual conditions are satisfied.

Any quote, proposal, estimate or price indication provided by PentaFrame is based on the information available at the time.

Unless expressly stated otherwise, proposals are not binding indefinitely and may be revised if:

• The project scope changes or requirements are added, removed or modified.
• Technical complexity is higher than initially described.
• Client-provided information is incomplete, inaccurate or delayed.
• Third-party service costs, external dependencies, legal, compliance or security requirements change.
• Urgent delivery, compressed timelines or additional resources are required.

A project begins only after written acceptance of the Proposal and, where applicable, receipt of the agreed advance payment or fulfillment of the agreed starting conditions.

The Client is responsible for:

• Providing accurate and complete project requirements, content, data, documents, files, credentials, access and technical information.
• Ensuring that materials provided to PentaFrame do not violate third-party rights.
• Reviewing deliverables and providing feedback within agreed or reasonable deadlines.
• Obtaining internal approvals from relevant stakeholders.
• Ensuring that the Client's use of the deliverables complies with applicable law.
• Maintaining confidentiality of credentials and access information.
• Managing the Client's own users, employees, customers, data and legal obligations.
• Paying invoices according to agreed payment terms.
• Informing PentaFrame promptly of any issue, change, risk or relevant operational constraint.

Delays caused by late feedback, missing materials, unavailable stakeholders, incomplete information, changing requirements or delayed payments may affect project timelines, costs and delivery dates.

PentaFrame will provide the agreed Services with reasonable professional care, technical competence and diligence.

PentaFrame will make reasonable efforts to understand the Client's operational needs, deliver the agreed scope, communicate relevant technical or project issues, protect confidential information, follow agreed technical specifications, use appropriate development and security practices, and inform the Client of relevant risks or dependencies that become known during the project.

PentaFrame does not guarantee any business, financial, commercial, ranking, traffic, conversion, investment, regulatory or operational result unless expressly guaranteed in writing.

The project scope is limited to what is expressly included in the agreed Proposal or written agreement.

Any feature, functionality, integration, design change, revision, support activity, maintenance task, content update, migration, additional page, additional workflow or technical modification not expressly included in the agreed scope may be considered a change request.

Change requests may result in additional costs, extended timelines, revised milestones, additional technical analysis, new written approval or updated contractual terms.

PentaFrame is not required to perform out-of-scope work without written agreement on the related price, timing and conditions.

Any timeline, milestone or delivery date is an estimate unless expressly stated as binding in a written agreement.

Timelines may be affected by Client delays, scope changes, third-party service issues, technical complexity, missing credentials or data, feedback delays, force majeure events, bugs, unexpected technical constraints, external approvals or compliance requirements.

PentaFrame shall not be liable for delays caused by the Client, third-party providers, force majeure events, or circumstances outside PentaFrame's reasonable control.

Payment terms are defined in the applicable Proposal, invoice or written agreement.

Unless otherwise agreed, payments must be made according to agreed milestones or invoice deadlines, work may be suspended if payments are late, deliverables may be withheld until full or required payment is received, and additional out-of-scope work may be invoiced separately.

Bank fees, currency conversion costs, payment processing fees and third-party costs are the Client's responsibility unless otherwise agreed.

Prices may be exclusive of VAT, sales tax, withholding tax, duties, levies or other applicable taxes unless expressly stated otherwise. The Client is responsible for any taxes, duties or charges applicable to the purchase or use of the Services, except taxes based on PentaFrame's income.

Unless expressly included in the Proposal, hosting, domains, cloud infrastructure, paid APIs, AI model usage, software licenses, plugins, templates, stock assets, external contractors, paid integrations, platform fees, security tools, translation services, legal or compliance costs, travel and on-site expenses may be charged separately.

Deliverables may be submitted to the Client for review, testing and approval. Unless otherwise agreed, the Client must review deliverables within a reasonable timeframe and provide clear written feedback.

A deliverable may be considered accepted if the Client confirms acceptance in writing, uses it in production, publishes, deploys or commercially uses it, does not provide specific written objections within a reasonable review period, or the deliverable substantially matches the agreed scope.

Minor bugs, cosmetic adjustments or non-critical issues do not prevent acceptance if the deliverable substantially conforms to the agreed scope.

The number of included revisions, if any, will be defined in the Proposal. Unless otherwise agreed, revisions are limited to reasonable adjustments within the original scope.

Revisions do not include new features, redesign of approved work, changes in business logic, additional integrations, new pages or modules, rework caused by changed requirements, inaccurate or incomplete Client instructions, or changes caused by third-party systems.

Additional revisions may be quoted separately.

Unless otherwise agreed in writing, PentaFrame retains all rights, title and interest in its pre-existing intellectual property, including know-how, methods, frameworks, internal tools, reusable components, development processes, libraries, templates, technical architecture patterns, generic code, automation logic, AI workflows, documentation formats, and business or technical expertise.

The Client retains ownership of materials, data, documents, trademarks, logos, content, business information and intellectual property provided by the Client. The Client grants PentaFrame a limited right to use such materials only as necessary to provide the Services.

Upon full payment of all amounts due, the Client receives the rights to use the final deliverables created specifically for the agreed project, subject to these Terms, the Proposal and any third-party licenses.

Unless expressly agreed in writing, the transfer of rights does not include PentaFrame's pre-existing materials, generic reusable components, internal tools, underlying know-how, third-party software, open-source components, development environment configurations not specific to the Client, training materials, internal documentation or methods not expressly included.

Source code is provided only if expressly included in the Proposal or agreed in writing. Where source code is provided, the Client's rights are limited to the rights expressly granted in the agreement.

PentaFrame may retain the right to reuse general concepts, methods, non-client-specific code, architecture, know-how and reusable components developed or used during the project, provided that Client confidential information is not disclosed.

Third-party software, open-source libraries, frameworks, APIs, plugins, models, templates, fonts, media, integrations and platforms remain subject to their respective licenses and terms. The Client is responsible for complying with third-party license terms applicable to its use of the deliverables.

Unless the Client expressly requests confidentiality in writing, PentaFrame may refer to the Client's name, logo, project category or general description of the work in its portfolio, website, presentations or commercial materials.

PentaFrame will not disclose confidential technical details, sensitive business information or non-public project data without authorization. Any detailed case study involving confidential information, metrics, screenshots, source code, private data or sensitive business details requires prior authorization.

Each party may receive confidential information from the other party, including business plans, technical documentation, software architecture, source code, databases, credentials, client lists, pricing information, strategic information, non-public documents, trade secrets and project materials.

Each party agrees to protect confidential information with reasonable care and not disclose it to unauthorized third parties.

Confidentiality obligations do not apply to information that is publicly available without breach, was already known lawfully, is independently developed without use of confidential information, is received lawfully from a third party, or must be disclosed by law, court order or public authority.

Where necessary, the parties may sign a separate Non-Disclosure Agreement.

If the Client provides access credentials, administrator accounts, API keys, servers, repositories, databases, cloud accounts or other systems, the Client is responsible for ensuring that such access is authorized and appropriate.

The Client should avoid sharing unnecessary administrator access and should revoke or rotate credentials after project completion where appropriate.

PentaFrame will use access credentials only for the purpose of providing the agreed Services.

PentaFrame is not responsible for security incidents caused by Client negligence, weak passwords, compromised Client devices, shared accounts, lack of two-factor authentication, unauthorized users, misconfigured third-party systems, failure to apply updates, Client modifications after delivery or third-party provider breaches.

Hosting, deployment, monitoring, maintenance, backups, updates, bug fixing and technical support are included only if expressly stated in the Proposal or written agreement.

Unless otherwise agreed, the Client is responsible for maintaining hosting accounts, domains, third-party subscriptions and platform fees. PentaFrame is not responsible for downtime caused by hosting providers, domain registrars, DNS issues, third-party platforms or Client actions.

Maintenance after delivery is not included. Updates and bug fixes after acceptance may be quoted separately. Backups are the Client's responsibility unless a managed backup service is expressly included.

Projects may depend on Third-Party Services, including hosting providers, cloud platforms, AI model providers, payment processors, email providers, CRM systems, analytics tools, authentication systems, APIs, databases, app stores, open-source libraries and external software platforms.

PentaFrame does not control Third-Party Services and is not responsible for downtime, pricing changes, API changes, service discontinuation, account restrictions, security breaches, data loss, policy changes, performance limitations, vendor decisions or legal terms imposed by third parties.

The Client agrees to comply with the terms of any Third-Party Services used in connection with the project.

PentaFrame may develop, configure or integrate AI-based systems, including document intelligence, semantic search, chatbots, automation agents, data extraction tools, recommendation systems, report generation tools or other AI-powered workflows.

The Client acknowledges that AI systems may generate inaccurate, incomplete or unexpected outputs, may require human review, may depend on data quality, may produce different results over time, may be affected by third-party model limitations, and should not be used as the sole basis for critical decisions without appropriate human supervision.

Unless expressly agreed in writing, AI outputs do not constitute legal, medical, financial, tax, investment, security, compliance or professional advice.

The Client is responsible for reviewing, validating and approving AI-generated outputs before relying on them in business, legal, financial, medical, operational or public contexts.

PentaFrame may provide cybersecurity consulting, hardening, configuration, review, monitoring recommendations, privacy-oriented setups or security-related technical services.

The Client acknowledges that no system can be guaranteed to be completely secure, cybersecurity depends on continuous maintenance, user behavior, updates, infrastructure, policies and third-party systems, security recommendations reduce risk but do not eliminate it, new vulnerabilities may emerge after delivery, and Client-side actions may compromise security.

Unless expressly agreed in writing, PentaFrame does not provide continuous monitoring, incident response, penetration testing certification, legal compliance certification or guaranteed protection against cyberattacks.

The Client is responsible for ensuring that its use of the Services and deliverables complies with all applicable laws and regulations, including data protection, consumer protection, employment, industry-specific, advertising, cybersecurity, intellectual property, tax, accounting, AI-related, platform and third-party service obligations.

PentaFrame may provide technical support or consulting, but does not provide legal, tax, medical, financial or regulatory advice unless expressly agreed and qualified professionals are involved.

Where PentaFrame processes personal data as a data controller, such processing is governed by our Privacy Policy. Where PentaFrame processes personal data on behalf of the Client as a data processor, the parties may enter into a separate Data Processing Agreement.

The Client is responsible for ensuring that any personal data provided to PentaFrame is collected, shared and processed lawfully. The Client shall not provide unnecessary personal data, sensitive data or regulated data unless required for the project and covered by appropriate legal and contractual safeguards.

The Client must not use the Services or deliverables to:

• Violate applicable law or infringe intellectual property rights.
• Process personal data unlawfully or send spam or unlawful marketing.
• Develop malware or malicious tools.
• Conduct unauthorized surveillance or circumvent security systems without authorization.
• Commit fraud, mislead users or authorities, or harm, exploit or discriminate against individuals unlawfully.
• Engage in activities that could damage PentaFrame's reputation or expose PentaFrame to legal risk.

PentaFrame may refuse, suspend or terminate services if it reasonably believes that the Client's intended use is unlawful, unethical, unsafe or harmful.

PentaFrame warrants that it will provide the Services with reasonable professional care and skill.

Except as expressly stated in writing, the Website, Services and deliverables are provided "as is" and "as available".

To the maximum extent permitted by law, PentaFrame disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, uninterrupted operation, error-free performance, non-infringement and achievement of specific business results.

To the maximum extent permitted by applicable law, PentaFrame shall not be liable for indirect, incidental, special or consequential damages, loss of profit, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, reputational damage, business interruption, third-party claims, downtime caused by third-party services, security incidents outside PentaFrame's reasonable control, Client misuse of deliverables, or decisions made based on AI-generated outputs.

To the maximum extent permitted by law, PentaFrame's total aggregate liability for any claim arising out of or related to a project, service or these Terms shall be limited to the amount actually paid by the Client to PentaFrame for the specific service giving rise to the claim during the three months preceding the event giving rise to liability.

Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.

The Client agrees to indemnify and hold harmless PentaFrame, its directors, employees, collaborators, contractors and representatives from any claims, damages, losses, liabilities, costs or expenses arising from Client-provided materials, Client misuse of the Services or deliverables, violation of these Terms, violation of applicable law, infringement of third-party rights, unlawful processing of personal data by the Client, Client instructions that cause legal, technical or security issues, content, data or documents supplied by the Client, or use of deliverables after unauthorized modifications.

PentaFrame may suspend or terminate access to Services, work in progress or delivery if the Client fails to pay on time, breaches these Terms or a written agreement, requests unlawful or harmful activity, does not provide required information, access or approvals, the project becomes technically or legally unfeasible, the Client's conduct creates unreasonable operational, legal or reputational risk, a required third-party service becomes unavailable, or continued work would expose PentaFrame to legal, security or ethical risk.

Upon termination, the Client must pay for all work performed, expenses incurred and third-party costs committed up to the termination date.

Unless otherwise agreed in writing, payments for completed work, time spent, analysis, consulting, planning, design, development, deployment, third-party costs or reserved resources are non-refundable.

Refunds, if any, are evaluated case by case and may depend on the project stage, work completed, expenses incurred and contractual terms. Advance payments may be retained to cover work already performed, resources allocated, administrative costs and opportunity costs.

PentaFrame shall not be liable for delay or failure to perform caused by events outside its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, power outages, internet outages, cyberattacks, cloud provider failures, third-party platform disruptions, labor disputes, epidemics or pandemics, legal or regulatory restrictions, and banking or payment system failures.

During the project and for twelve months after its completion or termination, the Client shall not knowingly solicit for employment or direct engagement any employee, contractor or collaborator of PentaFrame involved in the project without PentaFrame's prior written consent.

This clause does not apply to general public job advertisements not specifically targeted at PentaFrame personnel.

The Client agrees that communications may occur by email, video call, project management tools, messaging platforms or other electronic means.

Electronic communications, written confirmations and digital acceptance may be used to approve proposals, scope changes, deliverables, milestones and commercial terms, unless a formal signed contract is expressly required.

These Terms and any dispute arising from or related to them shall be governed by the laws of Estonia, unless a separate written agreement provides otherwise or mandatory consumer protection laws apply.

Unless otherwise required by mandatory applicable law or agreed in writing, the competent courts of Estonia shall have jurisdiction over disputes arising from or related to these Terms, the Website or the Services.

Before initiating formal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith negotiation.

PentaFrame primarily provides professional B2B services. If a user qualifies as a consumer under applicable law, nothing in these Terms limits any mandatory consumer rights that cannot be waived by contract.

In case of conflict between these Terms and mandatory consumer protection laws, the mandatory consumer protection provisions shall prevail.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain valid and enforceable. The invalid provision shall be replaced or interpreted, where possible, in a way that best achieves its original commercial and legal purpose.

Failure by PentaFrame to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right. Any waiver must be made in writing to be effective.

The Client may not assign or transfer rights or obligations under these Terms without PentaFrame's prior written consent. PentaFrame may assign or transfer its rights and obligations in connection with a merger, restructuring, change of control, sale of assets or business transfer, provided that such transfer does not materially reduce the Client's contractual rights.

PentaFrame may update these Terms from time to time to reflect changes in its services, website, business operations, technologies or legal requirements.

The updated version will be published on this page with a revised "Last updated" date. Continued use of the Website or Services after updates means that you accept the updated Terms, unless otherwise prohibited by applicable law.

These Terms, together with the applicable Proposal, written agreement, Privacy Policy and any other document expressly incorporated by reference, constitute the entire agreement between the parties regarding the relevant subject matter.

They supersede prior discussions, drafts, emails, proposals or understandings, except where expressly preserved in a signed or accepted written agreement.

For questions about these Terms of Service, contact PentaFrame OÜ. Registry code: 17177435. VAT number: EE102867248. Registered office: Harju maakond, Tallinn, Tööstuse tn 48, 10416, Estonia. Email: info@pentaframe.it. Website: www.pentaframe.it.

These Terms are provided for general informational and contractual purposes and do not constitute legal advice. They should be reviewed and adapted by a qualified legal professional to reflect PentaFrame's exact services, contracts, risk profile, client types, consumer exposure, data flows, AI systems, third-party providers and applicable legal obligations.