Challenge
Claims, non-conformities and quality requests were difficult to track across emails, folders and manually updated status lists. Teams needed clearer ownership, file history and approval flows.
Case studies
Claims and Quality Management Portal
A portal for managing requests, folders, approvals, uploaded files, statuses and operational workflows for claims and quality teams.
Quality management / operations
Solution
PentaFrame designed a web portal with structured requests, folders, file uploads, status tracking, approval steps and operational visibility for quality workflows.
Result
The team gained a single place to manage requests, documents and statuses. The process became easier to audit, review and improve over time.
Systems involved
- Request tracking
- File upload workflows
- Status management
- Approval flows
- Quality reporting
- Operational dashboards